What is the biggest strength that you offer your customers?
What sets you apart from everyone else?
The answer that came back from almost every single questionnaire, whether from the counter, showroom, warehouse or office:
"I solve problems."
Examples of the myriad problems that come through our door every day and the detailed and creative solutions that come from our team were outlined in each response. These may not be solutions that sold a lot of product or increased the bottom line. In some cases the solution was referring the customer elsewhere because we didn't have the solution.
But in every case the problems we solved brought us more than a big sale...
it gained the trust of our customer.
So bring them on. That's what this blog is all about:
Now, we can't solve EVERY problem so don't ask us what to do about the price of gas or how to get the kids to clean their room.
But when it comes to the latest plumbing crisis, design dilemma or replace vs repair debate, ask away. Check back often for the latest solutions. See you soon!